1. Delivery time
The delivery time for standard shipments within Germany is up to 24–72 hours, within the European Union up to 7 working days, and to countries outside the European Union up to 7–10 working days. For payment methods such as invoice, PayPal, or credit card, the delivery time begins upon receipt of the order confirmation by the customer. These delivery times apply to orders received by us before 12:00 PM (CET).
The stated delivery times for international shipments are subject to prompt customs clearance in the destination country. Force majeure or operational disruptions occurring at the seller or its suppliers—such as riots, strikes, or lockouts—which temporarily prevent the seller from delivering the purchased item within the specified timeframes without fault on their part, will extend these timeframes by the duration of the disruption.
2. Logistics partner
The ordered items are packaged as quickly as possible and handed over to our logistics partner DHL ready for shipment. Please note that we have no influence over delays caused by DHL.
3. Tracking your delivery
Using your parcel ID number / tracking number, you can check the current shipment status of your package at any time at www.ups.de. Further information on shipment tracking can be found in your delivery confirmation email or by contacting our customer service hotline.
4. Shipment costs
In the Marco Wittmann Fan Shop, a flat shipping fee of €6.90 applies for orders within Germany. For international shipments, please refer to the table below for shipping costs.
For orders with a total value of €111.00 or more, we cover the shipping costs for you.
For shipments to Switzerland, customs duties and VAT will be charged in addition to the purchase price and must be borne by the customer. Further information is available at www.swisspost.com.
5. Transport damages
Transport is at risk of cyber-Wear Heidelberg GmbH. If your shipment has been damaged during transport, you have the right of return free of charge. If the shipment consists of more than one item, please try to establish the delivery condition before returning the goods, if possible, use the original packaging. When returning technical devices, please add all warranty- and service documents.